Sometimes even an experienced user will not realise that a computer
is infected with a virus. This is because viruses can hide among
regular files, or camoflage themselves as standard files. This section
contains a detailed discussion of the symptoms of virus infection, how
to recover data after a virus attack and how to prevent data from being
corrupted by malware.
Symptoms of infection There
are a number of symptoms which indicate that your computer has been
infected. If you notice "strange things" happening to your computer,
namely:
unexpected messages or images are suddenly displayed
unusual sounds or music played at random
your CD-ROM drive mysteriously opens and closes
programs suddenly start on your compu
you
receive notification from your firewall that some applications have
attempted to connect to the Internet, although you did not initiate
this, then it is very likely that your computer has been infected by a
virus
Additionally, there are some typical symptoms which indicate that your computer has been infected via email:
your friends mention that they have received messages from your address which you know you did not send
your mailbox contains a lot of messages without a sender's e-mail address or message header
These
problems, however, may not be caused by viruses. For example, infected
messages that are supposedly coming from your address can actually be
sent from a different computer.
There is a range of secondary symptoms which indicate that your computer may be infected:
your computer freezes frequently or encounters errors
your computer slows down when programs are started
the operating system is unable to load
files and folders have been deleted or their content has changed
your hard drive is accessed too often (the light on your main unit flashes rapidly)
Microsoft Internet Explorer freezes or functions erratically e.g. you cannot close the application window
90%
of the time the symptoms listed above indicate a hardware or software
problem. Although such symptoms are unlikely to be caused by a virus,
you should use your antivirus software to scan your computer fully.
What you should do if you notice symptoms of infection
If you notice that your computer is functioning erratically
Don't
panic! This golden rule may prevent the loss of important data stored
in your computer and help you avoid unnecessary stress.
Disconnect your computer from the Internet.
If your computer is connected to a Local Area Network, disconnect it.
If
the computer cannot boot from the hard drive (error at startup), try to
start the system in Safe Mode or from the Windows boot disk
Before taking any action, back up all critical data to an external drive (a floppy disk, CD, flash memory, etc.).
Install antivirus software if you do not have it installed.
Download
the latest updates for your antivirus database. If possible, do not use
the infected computer to download updates, but use a friend's computer,
or a computer at your office, an Internet cafe, etc. This is important
because if you are connected to the Internet, a virus can send
important information to third parties or may try to send itself to all
email addresses in your address book. You may also be able to obtain
updates for your antivirus software on CD-ROM from the software vendors
or authorized dealers.
Perform a full system scan.
If no viruses are found during a scan
If
no viruses are found during the scan and the symptoms that alarmed you
are classifed, you probably have no reason to worry. Check all hardware
and software installed in your computer. Download Windows patches using
Windows Update. Deinstall all unlicensed software from your computer
and clean your hard drives of any junk files.
If viruses are found during a scan
A
good antivirus solution will notify you if viruses are found during a
scan, and offer several options for dealing with infected objects. In
the vast majority of cases, personal computers are infected by worms,
Trojan programs, or viruses. In most cases, lost data can be
successfully recovered.
A good antivirus solution will
provide the option to disinfect for infected objects, quarantine
possibly infected objects and delete worms and Trojans. A report will
provide the names of the malicious software discovered on your
computer.
In some cases, you may need a special utility to
recover data that have been corrupted. Visit your antivirus software
vendor's site, and search for information about the virus, Trojan or
worm which has infected your computer. Download any special utilities
if these are available.
If your computer has been infected by
viruses that exploit Microsoft Outlook Express vulnerabilities, you can
fully clean your computer by disinfecting all infected objects, and
then scanning and disinfecting the mail client's databases. This
ensures that the malicious programs cannot be reactivated when messages
which were infected prior to scanning are re-opened. You should also
download and install security patches for Microsoft Outlook Express.
Unfortunately,
some viruses cannot be removed from infected objects. Some of these
viruses may corrupt information on your computer when infecting, and it
may not be possible to restore this information. If a virus cannot be
removed from a file, the file should be deleted.
If your computer has suffered a severe virus attack Some viruses and Trojans can cause severe damage to your computer:
If
you cannot boot from your hard drive (error at startup), try to boot
from the Windows rescue disk. If the system can not recognize your hard
drive, the virus has damaged the disk partition table. In this case,
try to recover the partition table using scandisk, a standard Windows
program. If this does not help, contact a computer data recovery
service. Your computer vendor should be able to provide contact details
for such services. (If you have a disk management utility installed,
some of your logical drives may be unavailable when you boot from the
rescue disk. In this case, you should disinfect all accessible drives,
reboot from the system hard drive and disinfect the remaining logical
drives.)
Recover corrupted files and applications using backup copies after you have scanned the drive containing this data.
Diagnosing the problem using standard Windows tools
Although this is not recommended unless you are an experience user, you may wish to:
check
the integrity of the file system on your hard drive (using CHKDSK
program) and repair file system errors. If there are a large number of
errors, you must backup the most important files to removable storage
media before fixing the errors .
scan your computer after booting from the Windows rescue disk
use other standard Windows tools, for example, the scandisk utility
For more details on using these utilities, refer to the Windows Help topics.
If nothing helps
If
the symptoms described above persist even after you have scanned your
computer, and checked all installed hardware and software and your hard
drive using Windows utilities, you should send a message with a full
description of the problem to your antivirus vendor's technical support
department. Some antivirus software developers will analyse infected files submitted by users.
After you have eradicated the infection
Once you have eradicated the infection, scan all disks and removable storage media that may be infected by the virus. Make sure that you have appropriately configured antivirus software installed on your computer. Practice safe computing. All of these measures will help prevent your computer getting infected in the future.